You've Got Questions, We Have Answers.
We are constantly striving to provide our customers with the best possible service and shopping experience. If there is anything we can do to improve your experience or if you need more information, please let us know.
We can be reached by email firstname.lastname@example.org and our service hours are listed below.
Customer Service Hours: Monday - Friday, 9:00-5:00 CST.
LIMITED 5 YEAR
Frequently asked questions
What certifications do DreamBed Lux mattresses have?
All DreamBed Lux mattresses contain CertiPUR-US® certified memory foam. CertiPUR-US foams are independently certified to be free of ozone depleters, PBDEs, TDCPP or TCEP (”Tris”) flame retardants, heavy metals, formaldehyde or phthalates regulated by the Consumer Product Safety Commission. They contain Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).
What safety tests have you done on your mattresses?
The federal government requires all mattresses sold in the US to meet very stringent burn tests, as governed by 16 CFR 1633 and 1632.
How do I unpack my mattress?
Your mattress will arrive compressed in a box for easy transfer to your room of choice. Your new mattress was compressed for shipping. It should be opened as soonas possible upon receipt. Prolonged compression may cause permanent damage and the mattress may not recover properly.
What does my limited warranty cover?
Sinomax® USA warrants that the components of this mattress will be free from defects in material and workmanship as described in this Limited Warranty. Coverage under this Limited Warranty applies only to the original purchaser of a new, unused mattress purchased in the USA, Puerto Rico and Canada.
How do I care for my mattress?
If your mattress gets soiled, spot clean with minimial water and mild detergent. If the cover gets soiled, remove using the zipper and wash according to the care tag instructions sewn into the cover. To protect your mattress from soil, water and stains, use a stain resistand and / or water repellent mattress pad or protector. Avoid spilling liquids or solvents on your mattress.